Technical Support Information

Technical Support Notes (TSNs)

A series of occasional papers covering specific topics requiring additional explanation. We’ll continue to post current ones as we get requests for them.

Resolving the conflict between Windows 98 and Jet J-571B motherboard with SIS 5571 motherboard
General procedure on loading new Windows 3.1 programs
For users of Western Digital IDE drives greater than 528 Megabytes: Recovering from “DDO Integrity Error” Message
For users of Conner, Samsung, or Seagate IDE drives greater than 528 Megabytes: Recovering from failure to boot
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Support policies and plans

General information from Landmark for clients on technical support fees
Landmark Personal Computer Support Contract
Plan 22 from Landmark

Technical Support Telephone, Fax, and BBS numbers

Here are pointers to hardware manufacturers and software publishers most used by Landmark so our clients can go right to the source.

User group

One excellent source of support is Washington’s own Capital PC User Group. CPCUG offers an astonishing number of classes and SIG (Special Interest Group) meetings each month. We attend them now and them and frequently find our clients doing the same. It’s the biggest general-interest PC user group in the country, and a resource too often overlooked.

On-line virtual help desk

Try CMP Media's Tech Helper, which features an FAQ database search, answers to 500 frequently asked questions, tips and tricks gathered from Usenet newsgroups, lists of vendor sites and user groups, 2,000 Windows tips, and pointers to other resources.

Landmark Computer Labs Home Page

url: http:/www.landmark.org/support.html

Last update: 10-3-98.