Personal computer systems have grown steadily more complex over the years. Several developments have fueled the growth of personal computing, and a corresponding rise in the number of problems:
* Powerful microprocessors, with their built-in memory management features and multitasking capabilities, have paved the way for new, complex programs that can be difficult to install and difficult to use properly. While Microsoft's workhorse products, MS-DOS and Windows, have grown larger, their operating manuals have steadily shrunk. These programs and others that rely on them have more features and options than ever. There is simply more to go wrong.
* Computer hardware, too, is becoming increasingly failure-prone. Pricing pressures force manufacturers to skimp on quality control. Many dealers, caught in a competitive market where survival means moving a lot of equipment quickly, pass on the onus of testing to you, the consumer and final user of the equipment. The result: premature equipment failures.
* The number of computer attachments and networks has grown tremendously. Technologies once the exclusive domain of major data processing installations—tape backups, page scanners, fax systems, laser printers, and local area networks, to name a few—are now commonplace. With no room in the budget for a full-time support staff, today's computer users are all too often on their own.
* Each year millions of new recruits are discovering the joys—and hassles—of personal computing. Many people who have never seen a DOS prompt (except by accident) find when things go wrong that they have little or no understanding of how to diagnose and correct problems.
With 150 million DOS-compatible PCs in use, personal computing has gone mainstream. You or your business probably relies on one or more PC systems. More than ever, you need a helping hand to use the technology effectively. Yet finding competent, professional technical assistance when you need it can be difficult.
Landmark Computer Laboratories can help meet your personal computing needs. We provide services to users of IBM-compatible personal computers, including:
* Hardware, software, and network installation,
* Assembly and integration of customized systems,
* Maintenance, upgrades, and repairs,
* Training and support, and
* Personal and corporate consulting.
Since 1981 Landmark has been a reliable source for information, answers, and support.
We differentiate ourselves from computer stores, "clone shops," and mail-order houses by providing personal services with added value. We help you evaluate and select hardware and software that will help you work more efficiently. We provide personalized instruction and ongoing support, on-site or remote-control diagnosis and maintenance, and open-ended user support. We help clients institute sound preventive maintenance and backup procedures at minimal expense. We upgrade older systems to wring maximum efficiency from them at a cost far less than that of buying new computers.
The object of all our efforts: to keep you and your computer systems up and running.
The benefits of Landmark's value-added services can be yours whether or not you originally purchased equipment from us.
Landmark Computer Labs provides technical services, support, and training under terms of our Landmark Support Contract. The contract secures for you a block of hours to use for any of the services we provide: hardware or software configuration, maintenance, training, telephone or in-person support, consulting, etc.
Investing in a Landmark Support Contract assures that you'll have the help you need when you want it, at a price you can afford. Why Landmark? Because we make the effort to learn who you are, how you work, and what you expect from your computer system. You can trust us to work with you, to keep your computer systems running, and to provide economical solutions. Why now? To lock in the best price. Support fees, like health care, keep going up, but we'll always offer current clients best pricing. We pioneered affordable, no-hassle support contracts. You don't need to pay up front to get support, but it is the cheapest way to tap our resources. Of course, clients under contract always get priority service.
The Landmark Support Contract is a realistic solution for the questions and issues that arise with any major computing application. With reliable support and service available, you can wring maximum benefit from your personal computer system.
You may buy a Landmark Support Contract for as many hours as you like. Contract prices vary, depending on the applicable hourly rate (determined by the service category) and the hourly discount (determined by the number of hours you purchase).
(Note: Many of our clients have a mix of Landmark and non-Landmark systems. Check with us if necessary to determine the applicable hourly rate for your situation.)
Whether you have one computer or a dozen, the cost of the contract is the same. Of course, the more computers you have, the more support you are likely to need in a given amount of time.
Contracts are issued subject to approval of application by Landmark, and are payable in advance. You may charge support fees to your Visa or MasterCard account.
Please Email us for more information and an application.
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